Our Service Commitment to You…

…. it’s not just words. At Ridley & Hall you, ‘our clients’, are at the heart of the business.  Listening to your needs is important to us, it ensures the right advice, help and assistance is given to you and your circumstances.  Ridley & Hall staff have come together to walk in the footsteps of our clients to understand what services you want.

The client charter tells you what you can expect from us, what you can do to help us give you the best service and how you can tell us what is working well and not so well.

For more information on Ridley & Hall’s client charter, please download the document or view the slide share below.

We always want to hear what you think about the service you have received, you can do this using any of the following methods

We always want to hear what you think about the service you have received, you can do this using any of the following methods

  • At the end of your case you will receive a client survey questionnaire, you can complete and return this in the envelope provided
  • Email or call your legal advisor or, if appropriate, the head of department
  • Contact the Managing Partner, Adam Fletcher, and Practice Manager, Tracey Armitage, through our client feedback e-mail address