Adam Fletcher’s Follow-Up Interview for Land Registry Customer Strategy Video
Ridley & Hall is proud of its links with its various stakeholders. The thriving Property team has been working closely with Land Registry, over recent years to strengthen their working relationship, increase efficiencies and, ultimately, to provide a better service to our clients.
Adam Fletcher has been consulted by Land Registry on a variety of projects and, following his input into the internal staff training strategy video in 2011, recently recorded an update on the progress made, obstacles faced and goals for the future.
During the recent interview, Adam commented that “In recent years, the performance that we have experienced from Land Registry has improved. They have become very attentive to the service and support that they offer not only to me but to my colleagues and, when speaking to other fellow professionals, it is also nice to hear that they are experiencing a similar service.”
He went on to add “It has been a period of change, not only for the profession but the market generally. The introduction of Land Registry Portal, the customer teams and direct debit introductions have gone very well and I think the way that Land Registry has approached that has made it a lot easier, Nobody likes change, but it has certainly helped when you have got people that care about what they are doing and are giving good advice and direction.